Terms and Conditions
- By using Fervent Gift Service, you agree to abide by these terms and conditions.
- All purchases made through our service are subject to availability and may be subject to additional fees or charges.
- Fervent Gift Service reserves the right to modify or terminate any aspect of the service at any time without prior notice.
Please note that these terms and conditions govern your use of Fervent Gift Service and it is important to review them carefully.
By using Fervent Gift Service, you agree to abide by these terms and conditions. All purchases made through our service are subject to availability and may be subject to additional fees or charges. Fervent Gift Service reserves the right to modify or terminate any aspect of the service at any time without prior notice. Please note that these terms and conditions govern your use of Fervent Gift Service and it is important to review them carefully.
Fervent Gift Service reserves the right to modify or terminate any aspect of the service at any time without prior notice. By using Fervent Gift Service, you agree to abide by these terms and conditions. All purchases made through our service are subject to availability and may be subject to additional fees or charges.
Exact Definitions of Terms and Conditions
“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means FG Service Private Ltd; “Website” means the website located at www.ferventgiftservice.com or any subsequent URL which may replace it;
Use of the website and Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our ferventgiftservice@gmail.com by e-mail.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
It is to ensure you that your personal data will not collect or retain information about you personal (that is your name, address, telephone number, or email address) unless you provide it voluntarily.
If you register online then you will be asked about your zip code, name, email address and phone number.
This personal information will store in your personal profile. When you will shop with us we will automatically tell you so that you feel no difficulty in it.
We will use this data to understand your needs and to improve our products and services. We will update you of new products by sending you the email.
We use your information only for the following purposes:
Processing your orders;
a) For statistical purposes to improve this Website and its services to you;
b) To serve website content and advertisements to you;
c) To administer this website;
d) If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.
When you create a shopping account while ordering online you will be given the option to receive information from the FG Services Ltd, by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying with the word “unsubscribe” in the subject line at ferventgiftservice@gmail.com.
Your Personal Information may be disclosed to other businesses within the 4Uservices Ltd Partnership and to reputable third parties who will help process your order. FG Services Ltd T/A ferventgiftservice.com requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable. We will not release your Personal Information to any company outside of the FG Services Ltd. for mailing or marketing purposes.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and / or your Personal Information.
Our rights We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and / or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products from Fervent Gift Service
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Order Creation and Electronic Contracting
The technical steps required creating a contract between you and we FG services Ltd are as follows:
You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from FG services Ltd.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.
The Non-acceptance could be of one of the following reasons;
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The details of your specific contract will not be filed by FG services Ltd. If you do require any information regarding orders you have placed with us, please email us at ferventgiftservice@gmail.com
Complaints launching and resolving procedure
Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.
All complaints must be made as soon as possible within 24 hours for perishable items after the delivery date, and up to a maximum of 5 days after for none-perishable items. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.
Order Cancellation terms and conditions
Please note that you are entitled to cancel your order, provided that you must return your order no longer than eight working days after the day on which you receive the Products. Any products returned must be in their original packaging, and unused.
In most cases orders placed to your personal specification we are unable to refund or exchange the product. In that case all refunds or exchange will be made at the discretion of company’s management. If you wish to cancel your order prior to the order despatch. A 15% surcharge is deducted from the total amount as an order cancellation charges and money transfer fee.
Please note that you’re right to return Products does NOT apply to Products which fall into the following categories:
Goods made to your specification (for example custom made dresses, curtains, etc.)
Perishable goods (for example Flowers, Cakes and Mithai)
When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order within one hour of it being placed. We regret we are unable to do so after this time.
Description or details of products
Ferventgiftservice.com makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Ferventgiftservice.com cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor’s display of any colour will be accurate
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Flowers, Cake, Mithai, Gift Hampers, Food Meals etc:
In the event of supply difficulties, we reserve the right to substitute gifts or packaging of equal quality and value. Complaints about the flowers and cakes and any perishable items should register within an hour of delivery. Any complaints after that will not be considered. Due to hot weather, these items needs to keep in cool temperature.
Payment Mechanism for Local and International Users
All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit, debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
please read the how to order for available payment options/methods.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We only cater for overseas for deliveries to Pakistan. We may not accept any credit card transactions for high value items from Pakistan.
High Value Transaction Limitations
All high value transactions such as mobile phones and electronics can not be shipped until transaction has been cleared by the bank. It could take up to 4 to 5 working days. We also verify each high value transaction by calling the person, if you have provided wrong information, that could delay your delivery and delivery will not be made until correct details will be provided by buyer. For any high value transactions, we may also ask for the proof of address and copy of credit card statement used in that transaction.
Repeat Orders /Returning Customers:
All orders that appears more than 3 times in a month or more and found to be suspicious or fraudulent activity will be withhold at our accounts department pending approval before we can deliver your order. This may require proof of card holder address verification and the proof of delivery address. At FerventGiftService we reserve the right to cancel / Refund order following unsatisfactory response / unable to verify address of the customers and receivers.
Orders Value Limit /Month
The maximum Orders value limit per customer per month is $500 on the electronic transaction. Any orders value greater than this amount per customer will be withhold at our accounts department pending approval before we can deliver your order. This may require proof of card holder address verification and the proof of delivery address. At FerventGiftService we reserve the right to cancel / Refund order following unsatisfactory response / unable to verify address of the customers and receivers.
Anonymous Deliveries with the excuse of surprise:
At FerventGiftService we urge all our customers to provide you as a Customer provide your complete address details and Full delivery Address including contact telephone numbers to ensure your parcel arrives on time. We do not deliver to anonymous delivery address or address other than provided in order details. neither we deliver in areas outside delivery address i.e delivery in streets, leave parcel in a local shop, shop arcades, public places etc. For security and to prevent fraudulent activities on the site we reserve the right to hold / cancel / refund your order without prior notification.
Prevention of Fraudulent Orders and Transactions:
If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds with out prior notification.
We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the police regarding any criminal investigations. We reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.
Deliveries on Public Holidays:
We deliver 7 days a week covering all major cities of Pakistan. However For orders like electronics, Mobile Phones, Perfumes Personalized products, photo upload products, clothing require 2/ 3 working days for delivery in all major cities of Pakistan, and could take up to 5 working days for small Towns and remote delivery locations.
Orders received on Friday or on Public holidays will be processed and despatched the following working day.
Abusive Behavior of Customer is Prohibited:
At Fervent Gift Service we promote a friendly customer support with our aim to go the extra mile to resolve your queries. however there may be times where things do not go according to plan we endeavor, we will try our up most to resolve your query in a quickest way possible. However We will not tolerate abusive behavior in any way, shape or form. Shopping from Fervent Gift Service does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non abusive fashion and with the level of respect expected.
We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.