Fervent Gift Service made very simple refund policy for it’s customers.

Refund, Return & Replacement Policy

At Fervent Gift Service, customer satisfaction is our priority. We understand that our customers place orders from overseas to send gifts, cakes, flowers, chocolates, and personalized presents to their loved ones across Pakistan. This Refund, Return & Replacement policy explains how we handle replacement, return, and refund requests.

By placing an order with Fervent Gift Service, you agree to the terms outlined below.

Replacement, Return & Refund Request

If you receive a damaged, defective, incorrect, incomplete, or unsatisfactory product, please contact our customer support team within 24 hours of delivery.

You do not need to visit our office, outlet, or branch in person. Simply contact us by phone, WhatsApp, or email and provide:

  • Your order number
  • Details of the issue
  • Clear photographs of the product (where applicable)

Depending on the nature of the claim, we may request additional information, arrange collection of the item, offer a replacement, provide a partial refund, or issue a full refund where appropriate.

Eligible Refund & Replacement Cases

A replacement, partial refund, or full refund may be considered in the following situations:

  • Wrong product delivered.
  • Damaged product delivered.
  • Missing item(s) from the order.
  • Non-fresh flowers, cakes, fruits, or other perishable products.
  • Defective or faulty products.
  • Product significantly different from the description displayed on our website.
  • Failure to deliver the order due to an error caused by Fervent Gift Service.

Each case is reviewed individually based on the information provided by the customer.

Perishable Products

Perishable products include but are not limited to:

  • Cakes
  • Flowers
  • Chocolates
  • Fruits
  • Sweets
  • Fast food items
  • Bakery products

Because of their nature, these items cannot normally be returned after delivery.

If a perishable product arrives damaged, spoiled, melted, stale, or not reasonably fresh, please notify us within 24 hours of delivery and provide supporting photographs. Upon verification, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

Personalized & Customized Products

Personalized products are prepared specifically for each order and may include:

  • Customized greeting cards
  • Personalized mugs
  • Chocolates Bars & Snacks Hampers
  • Customized cushions
  • Printed gifts
  • Engraved products
  • Customized gift hampers

These products cannot be returned or refunded once production has started unless the item arrives damaged, defective, or contains an error caused by Fervent Gift Service.

Non-Refundable Situations

Refunds or replacements may not be available in the following situations:

  • Incorrect recipient information provided by the customer.
  • Recipient unavailable at the provided address.
  • Delivery delays caused by weather conditions, road closures, public holidays, strikes, government restrictions, or other circumstances beyond our control.
  • Customer requests cancellation after the order has been prepared, customized, dispatched, or delivered.
  • Minor variations in flowers, wrapping, packaging, colors, decorations, or product presentation due to seasonal availability.
  • Complaints submitted after the applicable reporting period without sufficient supporting evidence.

Order Cancellation Policy

Orders may be cancelled before preparation or dispatch begins.

Once a product has entered processing, customization, preparation, or delivery stages, cancellation requests may not be eligible for a refund.

Same-day delivery orders are generally processed immediately and may not qualify for cancellation after confirmation.

Partial Refunds

In some situations, only part of an order may be affected.

For example, if a gift combo contains multiple products and only one item is damaged or unavailable, Fervent Gift Service may offer:

  • A replacement item
  • Store credit
  • A partial refund for the affected item

rather than a refund for the entire order.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, bank, or card issuer. Most refunds are processed within 3-5 business days after approval.

Our Commitment

Our goal is to ensure every gift reaches your loved ones in Pakistan in excellent condition and on time. If something does not meet our standards, we will work with you to find a fair and reasonable solution.

Our Mission for Refund & Returns

We understand the trust our overseas customers place in us when sending gifts to their loved ones in Pakistan. Every order represents a meaningful occasion, and customer satisfaction remains at the heart of our service. If an issue arises, our team will make every reasonable effort to resolve it fairly, transparently, and professionally while ensuring a positive gifting experience for both the sender and recipient.

Contact Us

If you have any questions regarding this Refund & Returns Policy or wish to submit a replacement, return, or refund request, please contact our customer support team.

Email: contact@ferventgiftservice.com

Phone / WhatsApp: +923247023987 (for Overseas Pakistanis)